Technology is changing the face of business in Ohio.
Companies in Cleveland, Toledo, Akron, and Columbus are looking for alternatives to expensive antiquated phone systems. They want something that offers affordability and flexibility, can be accessed from anywhere, and allows employees to use their own devices.
CT Cloud is the answer.
TRP Communications Inc. is addressing the phone system needs of businesses throughout Ohio by providing hosted cloud solutions.
As leading CT Cloud Services distributors, we can offer our clients access to unlimited calling anywhere in the US and Canada.
Our cloud-based VoIP solutions are:
We can help your business bundle their phone system and voice services into one predictable, fixed cost phone service.
Say goodbye to overages, up charges, and catches. Say hello to the CT Cloud Advantage, which includes:
At TRP Communications, we are not salespeople. We are engineers and technicians who know how technology works and which solutions will work for a business.
Our policy is: “Know how technology works and how to make that technology work for our customers.”
When we investigated the business phone needs in Ohio, it became clear that CT Cloud technology is exactly what local businesses needed. It combines reliable phone calls with superior sound quality. It is drastically cheaper than conventional phone service. Therefore, TRP Communications is a proud distributor of this cloud VoIP service.
In most cases, TRP Communications can have your new system installed and running within hours.
Compatible with all SIP telephones, including Yealink and Grandstream.
CT Cloud’s VoIP phone lines are supported by redundant system hardware and data centers.
If your phone system fails, calls will be automatically rerouted to your computer, tablet, or other device.
Business in Ohio is competitive. You need to save money where you can.
The CT Cloud Hosted Phone System gives you the features and control you would expect from a traditional phone system without the expense of investing in a PBX or Key system.
It costs less to set up, less to own, and less to maintain.
We are offering businesses in Cleveland, Columbus, Toledo, and throughout the midwest a hosted phone system that has all the features your customers expect when they call you.
This includes a professional voice menu, automatic call routing, and the ability to receive voicemails in your email inbox.
Those are just a few of the features we can give for a fraction of the price of traditional phone services.
CT Cloud services are unbelievably easy to manage, use, and implement.
You can keep your phone numbers, be them direct dial or toll-free numbers.
In most cases, we can have your new phone service up and running in a few hours.
CT CLOUD BENEFITS
What does VoIP stand for and what does it do?
Voice over Internet Protocol. A general term for a method and group of technologies that use Internet Protocols to exchange voice communication without requiring access to the physical copper connections of POTS lines.
How do I get calls when I’m away from my desk?
Remote work is becoming increasingly common and there are multiple solutions to accomplish this. The simplest method is to establish a call forward to your cell phone which can be done through programming on the phone using special codes but there are limitations with this. Other options include mobile softphones, IP phones that can connect to the home office or SIP solutions. These typically require some more advanced programming and/or licensing.
In most cases it is best to discuss your needs with your phone vendor who can engineer the best solution for you.
Why won’t my phone turn on?
Again, this can be related to a number of issues, but it doesn’t automatically mean the phone is dead. The first thing to check is whether the cord is plugged into the proper port on the back of the phone. Most Panasonic phones have at least two ports. Digital phones may have a “PBX” port and an “EXT” port. For the phone to properly function, it must be connected to the system through the PBX port.
IP phones will have the main port as well as a pass-through port that can provide an internet connection to another device. Like the EXT port on the digital phones, it will NOT power on the phone. It must be connected through the main port. If you are not sure which is which, simply try both. If neither works, it is possible that the jack you are using is not properly connected to the phone system. The easiest way to check is to use a known working phone to test that jack. If the phone doesn’t power on at the new location, it is most likely a connection issue.
If we are going to be closed on a day that we are normally open, how do we make sure that our greeting reflects that?
There is a mode on the system that allows us to enter specific dates that you will be closed and you can control what the greeting says for those specific dates.
Is there a way to check our call logs, or recorded calls?
On every system we sell, you can check call logs and call history. Depending on the system or service you have, you can also check call records that include details like the quality of the phone call, if the call was inbound or outbound, what number was calling, the time of call/duration, and you can also listen to/download the recording of the call as well.
Am I able to take my phone and use it at my home office?
It depends on the phone you have but many of the phones and systems that we have support this request. Sometimes, it is a simple setting change in the phone that needs to be made. This allows the phone to be used at home or in the office.
Can my voicemails be transcribed and sent to my email?
It is possible to have this feature on our systems, however, transcription service is still something that has a lot of flaws – a lot of the time the transcription has many mistakes. But another feature that can be a good solution is that our systems can support sending you an email, alerting you that you have a new voicemail and have the voicemail attached to the email and you can play that voicemail from any device where you receive your emails.
While a caller is on hold, can we interrupt the hold music and have a message play?
Yes! That is possible! You can either record the message yourself and send it to us or you could send us the script and we will record it and upload it. The message would interrupt the hold music and play on selected time intervals. You can have multiple messages depending on how long the caller is on hold.
What is an ATA?
A device that converts an internet connection into analog connections for devices like fax machines.
What is an Auto Attendant?
A recorded greeting that allows callers to select from different options so they can reach the desired destination in the company.
What is a DID and how does it work?
A direct dial phone number that can be routed to individual users or groups of users.
What does IP mean?
The protocol/language for how devices can communicate with each other over the internet.
What is a Cloud IP PBX?
The same as an IP PBX but it is located on the internet so no hardware besides phones need to be installed in your office.
What is an IVR and how does it work?
Similar to an auto attendant with a recorded greeting that enables the caller to select options by speaking instead of just selecting a number.
What is POE?
Provides power over an ethernet connection which allows devices to have power without being near an electrical outlet.
What is a Protocol?
Method for communication of information between two or more devices. Basically it is the “language” through which phones, or other devices, share information. Often devices can recognize multiple protocols but all devices must be able to communicate with the same protocols for them to be compatible. For example, Internet Protocol (IP) gives a set of guidelines that Internet enabled devices use so their sharing of information can be routed and understood by other devices on the Internet.
What does SIP stand for and what does it do?
Session Initiation Protocol – A protocol for signaling, or initiating, a communication session. It opens a session where two devices begin sharing information, such as video, audio or text. In the telephone world, it allows an exchange of information to be shared by using an internet connection between two phones that “understand” SIP. This allows information to be shared without having the physical connection of POTS lines.
What is a Softphone and how can it help me?
Software program that allows for telephone calls to be made via Internet connection from the equipment that it is installed on rather than from dedicated hardware. For example, a softphone installed on a PC allows for calls to be made directly from the PC. Another option is a softphone installed on your cell phone so you can receive work calls without giving out your cell phone number and make calls from your cell phone but using the office phone number.
Technology and the culture of business in Ohio are transforming. If you don’t keep pace, your competition will leave you behind, and so will your customers.
CT Cloud is an affordable, flexible, seamless way of bringing your phone technology into the 21st century. TRP Communications is ready to help you regain a competitive edge.
Contact us to learn more about how CT Cloud services can be customized for your business needs and save you money each month.
Since 2002 TRP Communications has helped streamline phone systems and save money for businesses across Ohio.
Our Cleveland based team of technicians works with businesses small and large to develop the perfect system tailored to your unique needs.
Talk with our experts and see how easy business telecommunications can really be.